Quality is an engineering criterion, not marketing or sentiment. It is important for us to create criteria for mattresses. They will be useful knowledge that will reward you when applied. We live in a world where everyone explains how great, comfortable, orthopedic, and useful they are. However, this obstructs reality from being segmented and turned into precision rather than market tales. What are the main quality factors for mattress comfort and why latex mattresses are the highest quality choice and the best investment for your quality sleep, after which you will have a quality life. 1. Support 2. Adaptability 3. Ventilation 4. Natural and Bio Origin Once we've clarified the factors, let's shed light on how they work and most importantly: What problems do they solve?


1. Payment via debit/credit card through V-pos. 2. Accepted card types: debit, credit, and business cards such as Visa, Mastercard, and bCard. 3. Transactions are secured through the MasterCard Identity Check and VISA Secure programs. 4. For security purposes, the maximum amount for card payments is €7,670 / £6,540. 5. We do not store any card information used for payments on the website. 6. In case of a refund, the amount will be returned to the card used for the original payment.

Delivery Information Delivery Time: 15 to 20 Days Trial Period: 50 Days (Return for Free - Just Send Us an Email) For Extra Firm Firmness, we require 35 days for delivery, while everything else is within our standard delivery frame of 15 to 20 days. Please note that during peak holiday seasons such as Christmas, New Year, Easter, and Bank Holidays, there may be deviations from our standard deadlines. Preorder Option Available You have the option to preorder your mattress and finalize delivery when you are ready for it, after our standard delivery frame of 15 to 20 days from your order date. With our mattresses, we offer a wide range of individual decisions and customization options, which require technological time. Buying a mattress that harmonizes with your proportions and needs takes less than 3 weeks, optimized for efficiency. We appreciate your purchase as it directly contributes to healthy sleep and supports our planet, as all our mattresses are made from 100% recyclable materials. Quality Worth the Wait Choosing the right mattress is worth sacrificing an extra 4-5 days in delivery time. We offer a variety of sizes and custom options to suit everyone’s individual needs and preferences for comfort. The purchasing and delivery process of a mattress takes from 15 to 20 days, with a 15-year warranty on each mattress. Our mattresses are a long-term investment in your health and future, with a usage span of at least 20 to 25 years. They are designed to be a long-term companion for deep and healthy sleep. Efficient Delivery Process We understand that our products are not small items and require special care and organization during delivery. Our couriers specialize in handling heavy items and will contact you to arrange a convenient delivery date and time. We use reputable delivery partners such as DHL, DPD, SGK, FURDECO, and TUFFNELLS, with additional couriers available within London. Our mattresses are securely packaged with 2 protective plastic layers and a special textile bag. Providing tracking details is crucial for ensuring a smooth delivery process, especially considering the size and weight of mattresses. Most of our models arrive in vacuum rolled packaging, making the final delivery process easy and convenient. Upon unpacking your rolled mattress (preferably on the bed), allow it to settle for 2-3 hours, as latex naturally emits an odor that dissipates over time.

Returns and Refunds Policy We stand behind the quality of our products and offer hassle-free returns and refunds. Returns and Refunds Process: • Returns are free, and refunds are 100% guaranteed. • Free Returns Collection time frame: 10-12 days after return notice. • Full refund is generated 3-5 business days after the returned item arrives at our depot. • Cancellation refund (before shipping) takes 9 working days. Trial Period and Guarantee: • Your trial period ends 50 days after delivery. • If you are not satisfied during this period, please notify us for a refund or exchange. • Your guarantee ensures that your mattress will be free from sinking or other deterioration of the latex core. Claims and Exchanges: • Clients must provide an image for confirmation of claims for non-existing damage. • A sink of at least 2 cm will be accepted as damaged, with refunds processed within 7 working days after collection. • Exchanges are only valid for the latex core, and clients must keep the original brown packaging for returns. • Refunds and exchanges are guaranteed. Insurance and Bed Frame Conditions: • Insurance does not cover damage to the bed frame or bed. • It is the customer’s responsibility to ensure the bed frame or bed is in good condition before installing the mattress. • If there is a problem with the mattress, it can be determined by moving it to the floor. • If the same issue persists, a replacement or refund will be processed. • It is important to double-check the condition of the bed frame or base, as a damaged base can affect the mattress. • To ensure the issue is with the mattress, it is recommended to place it on a flat surface. Free Returns: • If the return is arranged by us, then the return is free.

Guarantee Invest in your healthy future with our 15-year guarantee on all natural latex mattresses. Our products are made from 100% monolit latex, ensuring durability and longevity. With a normal lifespan of 20-25 years, our mattresses are a long-term investment in your well-being. Our Guarantee: • 15 years for all natural latex mattresses (BIO COMFORT , BIO COMFORT Dual BOTANIC, BOTANIC Dual, COCONUT and BIO SUPPORT mattress toppers. • 10 years for all LUX models (16, 18, 20cm) and all mattress toppers except for the Bio SUPPORT range. Please note that our guarantee covers the latex core and not the covers. If you require a new cover for your mattress, please contact us for pricing. We ensure the elasticity and durability of our natural latex foam, guaranteeing that the mattress will not sink or deform during the guarantee period. If any issues arise, we will deliver a new latex core to you at our expense. Each core has a unique code providing a manufacturing process history. We provide a special mattress bag for the return of your mattress. Please package it carefully before the courier’s arrival, as mattresses are heavy. For your safety, we recommend two people handle the repackaging and maneuvering together. Your health matters to us!

It is important to remove the brown transportation cover with the zip. Do not confuse this with the actual mattress - what you see in the brown non-woven fabric is only for transportation protection. Your mattress is inside this zipped transportation bag. The mattress might not match the size you purchased if you attempt to install it with the transportation cover. Your mattress will fit the ordered size once you remove the transportation cover and the protective plastic. Installation is a heavy task. It is recommended to have two people. We often joke about this process and say to you as well: “Carrying and setting up the mattress is 15 minutes of hard work and unwrapping, but then you’ll enjoy a lifetime of comfortable bliss!” Please keep in mind that latex mattresses are heavy. Imagine you have one giant piece of jelly - not easy on the stairs, right?! You can fold your mattress to help with stairs and corners. We recommend placing the mattress on your bed while it's still in its packaging, THEN removing all packaging materials (1 zipped transport bag and 2 plastic layers). This helps to avoid unnecessary awkward lifting. This process should be undertaken by 2 people. It's not easy for one person to do it on their own.

Refund is 100% Guaranteed

Privacy Policy Last updated: May 27, 2024 This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator. Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Privacy Policy: Account means a unique account created for You to access our Service or parts of our Service. Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Divine DunlopDreams. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. Country refers to: United Kingdom Device means any device that can access the Service such as a computer, a cellphone or a digital tablet. Personal Data is any information that relates to an identified or identifiable individual. Service refers to the Website. Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). Website refers to Divine DunlopDreams, accessible from https://divinedunlop.com/ You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Collecting and Using Your Personal Data Types of Data Collected Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Usage Data Usage Data Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include: Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article. We use both Session and Persistent Cookies for the purposes set out below: Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website. Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. Use of Your Personal Data The Company may use Personal Data for the following purposes: To provide and maintain our Service, including to monitor the usage of our Service. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. To manage Your requests: To attend and manage Your requests to Us. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. We may share Your personal information in the following situations: With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. With Your consent: We may disclose Your personal information for any other purpose with Your consent. Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. Delete Your Personal Data You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so. Disclosure of Your Personal Data Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: Comply with a legal obligation Protect and defend the rights or property of the Company Prevent or investigate possible wrongdoing in connection with the Service Protect the personal safety of Users of the Service or the public Protect against legal liability Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. Children's Privacy Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information. Links to Other Websites Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Changes to this Privacy Policy We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, You can contact us: By visiting this page on our website: https://divinedunlop.com/ https://www.privacypolicies.com/live/58439fdc-8644-4507-8f96-1d3133deae16

OLD Mattress Disposal: within the UK Yes, to make room for your new mattress, we need to remove the old one. For this, we use the services of our partner company, Cleanbea. The price is fixed at £115. You can add this service option at checkout when completing your order. We will ensure that on the same day your new mattress is delivered, the old one will be collected. You just need to prepare it and leave it out for collection. We will take care of notifying you and coordinating the process.